Support

Access to professional and responsive support is essential when it comes to ERP systems. Our solutions are supported by Microsoft Dynamics 365 Business Central partners, and we support our partners when necessary.

Customer Support

iDynamics Software has a vast range of active licenses worldwide. In order to handle that number of customers, we have a partner-only model which means our solutions are delivered and supported by Microsoft Dynamics partners. As an end-user, you must always contact your Microsoft Dynamics partner if you need support for one of our solutions.

Partner support

iDynamics Software provides written and phone support to all of our partners.

Support platform

Support for incidents on iDynamics apps will be carried out through the HelpDesk platform: https://support.idynamics.es.

Reply time frame: within 1-2 business days.

Languages for HelpDesk platform support: English, Spanish.

Phone Support

Phone number: +34 902 509 222

Opening hours:

• Monday - Thursday 9am - 6pm CET, Friday 9am - 3pm CET
• Closed at lunchtime: 2pm - 3.30pm

Phone support language: Spanish