Frequently Asked Questions
The aim of this document is to summarize some of the most common doubts, as well as more specific data errors, in order to help solve these more easily.
The iDynamics Printing Documents are not Printing
The iDynamics Printing Documents are printed automatically when the following conditions are met:
- In the report selection, the standard Business Central reports are configured.
- They are authorized in in the general setup of the app.
- You have a valid licence.
- The user has at least a read-only access to the headers of the extended report texts.
In any other case, the reports that are printed will be the ones indicated in the report selection.
IBAN is not Printing
In the reports that include bank information, sales invoice and sales proforma invoice, as well as purchase order and purchase return order, if the IBAN is showning blank, it may be because the type of payment by bank has not been configured in the corresponding payment method (Payments by Bank Transfer or Direct Debit Setup).
Printing Documents without a Valid Licence
If you do not have a valid licence, the reports indicated in the report selection will not be replaced automatically by the ones incorporated in iDynamics Printing Documents, provided that it is indicated in the general setup of the app. However, it is always possible to indicate the numbers of the reports manually in the report selection, and then the iDynamics Printing Documents reports will be printed, but with a watermark.
In cases when the currency of the recipient of the document is different from the local currency, the VAT breakdown appears in the currency of the receiver; that is, no additional table is displayed with the VAT breakdown information in the local currency.
Sales and purchase orders do not display prepaid information.