Frequently Asked Questions

How to connect the mobile app with your Business Central or NAV

There is a chapter detailing how to configure the app. Remember that, in addition to configuring the mobile app:

  • The iDynamics Warehouse app must be installed in Business Central, or the NAV objects must have been deployed.
  • If it's an on-prem deployment, the OData and SOAP ports must be enabled and accessible from the network that the mobile devices are connected to.
  • Users will connect to the server using a valid BC/NAV user. If you are connecting to BC/NAV server that uses Windows authentication, please enter the user name in the DOMAIN\USERNAME format.

Do iDynamics Warehouse users require Dynamics 365 Business Central licenses?

Yes. Any employee that accesses Business Central, even through a third-party app such as the iDynamics Warehouse mobile app, requires a Business Central license.

For these apps, Microsoft has created a special license called device license. That being said, users can use the iDynamics Warehouse app as long as they have any of these licenses:

  • Dynamics 365 Device: This license, as its name implies, has a cost by device (any terminal where the app will be installed). If several warehouse employees share a few terminals, only a license will be required for each terminal in use, regardless of the total number of warehouse employees.
  • Dynamics 365 Team Member: This is the least expensive per-user license available, and it has some limitations (users will not be able to directly post documents when they finish), but they will nevertheless be able to handle all documents from the mobile app.
  • Dynamics 365 Business Central (Essential o Premium): Users with this license will be able to use both the mobile app and the Business Central app.
Note

In order to use iDynamics Warehouse, in addition to the Dynamics 365 Business Central licenses, you need iDynamics Warehouse licenses.

Permission error when sending data to the server

Any user that will send information from the mobile app, or that will post documents (either from the app or from BC) requires the IDYN-WHS, USERS or SUPER permission sets.

Without any of these permission sets, users will not be able to access the tables used by the mobile app and will not be able to send data from the app nor post documents in Business Central.

Support for older versions of BC and NAV

Even though this manual is dedicated to Business Central, and all new features of the app are always developed for the latest version of Business Central, iDynamics Warehouse is compatible with older versions of Business Central and Dynamics NAV, even though all features may not be available. The mobile app will detect and adapt to the features available in each version of the server.

If you need to deploy the app in an older version of BC or NAV, and want to know which features are available in that particular version, do not hesitate to contact us through our support portal.

Receive Excess Amount

iDynamics supports the standard Business Central functionality of receiving excess quantity. This means that if, for example, you configure you can receive 10% more from a purchase order line, the mobile application will recommend the original quantity to the user, but will allow the user to indicate any value up to 10% above it.

This functionality affects both the handling of warehouse receipts and purchase orders.

Error when downloading data from NAV2013-2016 servers

These versions of NAV use OData V3 and, depending on the CU, have some basic features of OData disabled by default.

In order to download data from those versions, add the following param to the CustomSettings.config file of the server instance:

<add key="EnableODataStrictFiltering" value="false" />
Note

The file CustomSettings.config for the instance can usually be located at C:\Program Files\Microsoft Dynamics NAV\[NavVersion]\Service\Instances\[InstanceName]