Incidents

Every business process is exposed to unexpected situations that need to be managed in a particular way. That is why iDynamics Incident Management is integrated into the main areas and business processes of Dynamics 365 Business Central. The objective is that, when faced with these unexpected situations, incidents can be generated and managed quickly and easily by linking all the elements involved.

The following table shows the main tasks for creating and managing incidents.

Table of Contents

Title	Description
Overview	An overview of incidents.
Creation of Incidents	The process of creating incidents.
Incident Management Marketing	Use of marketing tasks and interactions to manage incidents.
Closing/Reopening of Incidents	Processes for closing and reopening incidents.